FREQUENTLY ASKED QUESTIONS
Currently, Korzen Hair oonly offers shipping within the United States. Unfortunately, we do not provide shipping to international locations at this time.
Once an order has shipped, you will receive a shipment confirmation email containing your tracking information to the email on file.
Please check your spam or junk folder. If you are a Gmail user, check your “promotions” tab. To ensure you receive our emails add us to your contacts.
We apologize for the damage to your product(s). Please email us at info@korzenhair.com with a photo of the damaged item(s). Kindly note that all damage claims must be submitted within 14 days of delivery.
If you reach out to us via email at info@kozenhair.com before your order ships, we will gladly remove any duplicate orders for you. After we've deleted the duplicate, we will reply to your email to confirm that the mistake has been resolved. If you do not receive a response, it's possible that the order shipped before we had a chance to read your email. Please double-check all your information, including your order, before completing the checkout process.
Korzen is a Polish word that means root.
Hair that grows from your scalp—whether fine, medium, or thick—is determined primarily by genetics and influenced by factors such as hormones, age, and health.
Yes, Korzen Hair products are safe for use on color-treated hair. However, we recommend performing a patch test beforehand.
Sulfates strip our strands of its natural oils.
Mineral oils (paraffin oil) are a clear and odorless ingredient which cause product build-up on the scalp. This can cause scalp irritation and stunt hair growth.
Parabens can make natural hair dry and brittle, resulting in breakage. They can penetrate the body through the scalp, disrupt hormonal balance, and have been associated with chronic illnesses and specific types of cancer.