Shipping policy

 

Korzen Hair: Shipping & Delivery Policy

Order Processing & Excellence

At Korzen Hair, each order is processed and prepared for its journey to you within 2-3 business days. Once your package has been handed over to our carrier, USPS, you will receive a confirmation email with your tracking details.

Please allow 7-10 business days for your formulations to arrive at your door. We ask that you double-check your shipping details before finalizing your order to ensure your "Root to Healthy Hair" journey begins without delay.

The Arrival: Inspection & Care

We take immense pride in the quality of our products and our packaging. We kindly request that you inspect your items immediately upon delivery to ensure everything has arrived in perfect condition.

Lost or Stolen Packages

We understand the frustration that comes with a package that goes missing after it leaves our hands. While Korzen Hair is not responsible for packages once the carrier has confirmed delivery, we are committed to assisting you where we can.

If your tracking shows as "Delivered" but you cannot locate your package:

  1. Contact USPS directly with your tracking number to open an inquiry.

  2. Check with neighbors or your local sorting facility.

  3. Reach out to us at info@korzenhair.com so we can provide any additional documentation needed for your claim.

Damaged Items & Quality Assurance

Our commitment to your hair health includes the integrity of our bottles. If a product arrives damaged, please notify us within 48 hours of receipt.

To help us resolve this for you quickly, please email info@korzenhair.com with:

  • Your Order Number.

  • A brief description of the issue.

  • Clear photos or a short video of the damage and the packaging.

Upon approval, we will prioritize a replacement shipment for you. Please note that this policy covers transit damage and does not extend to issues caused by improper storage or negligence after delivery.